Customer Service

You may contact us:
via email at sales@katehines.com
via phone at 1‑800‑561‑5509
Customer service hours are:
9:00 a.m. to 4:00 p.m. EST

Policies

Payment

We accept VISA, Mastercard, American Express and Discover. Call us at 1-800-561-5509 for other payment options including personal checks.

Shipping

All items will be shipped in 1–5 business days.
All items are shipped via UPS. We cannot ship to
a P.O. Box.
Made to Order items are indicated on this site
with a Special order in the item description.
Please allow 2–4 weeks for completion.
Shipping costs:
Ground $10.00*
2-day $22.00*
Overnight $40.00*
International Shipping $25.00**
*Surcharge may apply for certain zip codes.
**Additional duties and taxes will be billed COD upon receipt of your goods.

Order Tracking

Call 1‑800‑561‑5509 or email us at sales@katehines.com to get the status of your order.

Returns

If you need to return an item for any reason, please call us at 1-800-561-5509 to get return approval and instructions. You can elect to exchange the item or to receive a credit or refund.

Refunds will be issued so long as:

  • The item is in the original condition.
  • The return is made within 15 days of the receipt of your goods.
  • The item is returned via UPS or FedEx.

Your refund will be issued in the same payment method as your purchase.